WeLa Financial Inc.
Effective Date: 10/06/2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING
DATA
We do not share SMS opt-in information, including phone numbers and consent records, with any third parties for their marketing or promotional purposes. Your contact details are shared with a licensed broker only as described in Section 4.
1. Information We Collect
We collect the following types of information:
Personal Information:
• Name, email address, phone number, physical address
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
2. How We Use Your Information
We use collected data for:
• Providing and improving our services
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with Canada's Anti-Spam Legislation (CASL) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply "HELP" for assistance or contact us at [email protected]
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include most major Canadian and U.S. carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Licensed Insurance Professionals:
Our service is connecting you with independent licensed insurance professionals. When you submit a request and give consent, we share your name, contact details and the information you provide with the licensed broker you're matched with, so they can contact you. That broker handles your information under their own privacy policy.
Service Providers:
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• Website, CRM and AI tools that help us manage and respond to requests.
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders
Business Transfers:
• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You have the right to:
• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Contact the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Wela Financial.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
10. You must be 18 years of age or older to use this SMS service.
Canadian Privacy Law
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Our Privacy Officer is Liam Ladeira, who can be reached using the contact details below. If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
WeLa Financial Inc.
Phone: 416-824-5113
Email: [email protected]
Website: www.Wela-financial.com
By using our website and services, you consent to this Privacy Policy.
Phone : 416-824-5113
Email: [email protected]
Located: Ontario, Canada
Privacy Policy
Wela Financial does not provide personal, corporate, or business loans or any loan services.